CRM & Contact Management Unlimited Contacts & Users
No (Charges steep fees per user license & limits data storage) Visual Drag-and-Drop Sales Pipelines
Native Invoicing & Payment Processing
Yes (Requires Salesforce Revenue Cloud / Payments add-on) Global Tax Compliance
Extra Cost / Not Available
B2B & B2C Smart Lists / Advanced Segmentation
Extra Cost / Not Available
Automated Lead Routing & Round-Robin
Extra Cost / Not Available
Unified Communication & Inbox Unified Omnichannel Inbox
Partial (Service Cloud Omni-channel; SMS/WhatsApp requires the Digital Engagement add-on) Native 2-Way SMS & MMS Marketing
No (Requires expensive add-ons or AppExchange integrations) Missed Call Text-Back Automation
Voice Mail Drops
No (Requires 3rd-party AppExchange integrations) Web Chat Widget with Live Hand-off
Yes (Requires Service Cloud) Artificial Intelligence Voice AI Phone Agents
No (Requires 3rd-party telephony integrations) AI Chatbots (Auto-Pilot Mode)
Workflow AI
AI Funnel & Website Generation
Extra Cost / Not Available
Conversational AI Booking Bots
Partial (Requires highly complex Einstein Bots + Salesforce Scheduler setup) Marketing Automation Visual Node-Based Workflow Builder
Multi-Channel Automations
Extra Cost / Not Available
Built-in Ad Manager
Yes (Requires Marketing Cloud Advertising) Advanced Email Marketing & Campaigns
Yes (Requires Marketing Cloud or Pardot) Funnels, Websites & E-Commerce Drag-and-Drop Website & Funnel Builder
No (Experience Cloud builds sites, but isn't a direct-response funnel builder) Built-in Forms, Surveys & Quizzes
Partial (Salesforce Surveys require an extra license for external use) A/B Split Testing
Yes (Requires Marketing Cloud or Pardot) Native E-Commerce Checkout Pages
Extra Cost / Not Available
Scheduling & Project Management Native Calendar & Appointment Scheduling
Yes (Requires Salesforce Scheduler add-on) Paid Consultation Booking
No (Requires custom developer work between Scheduler and Payments) Automated Meeting Reminders & Follow-ups
Extra Cost / Not Available
Team & Resource Management Calendars
Extra Cost / Not Available
Reputation Management & Local SEO Automated Google & Facebook Review Requests
No (Requires 3rd-party integrations like Birdeye) Review Dispute & Response Management
AI-Powered Review Responses
Extra Cost / Not Available
Yext Integration (Local SEO & Listing Sync)
Extra Cost / Not Available
Products, Courses & Communities Course & Membership Hosting
No (Requires 3rd-party AppExchange LMS) Subscription & Recurring Revenue Management
Extra Cost / Not Available
Native Affiliate Management System
No (Requires complex Partner Relationship Management (PRM) builds) Community Building (Groups & Forums)
Yes (Requires Experience Cloud licenses) White-Label Exclusives Custom Branded Mobile App (iOS & Android)
Yes (Salesforce Mobile Publisher, but comes with enterprise-level pricing) Monthly Price $150/mo
Everything included
Start Free Trial $300+/mo
Often requires add-ons